Returns & Right of Withdrawal

Seller

Mert Karataş

Email

[email protected]

Return and withdrawal rights depend on the destination and the type of product. Mandatory local consumer rights always take precedence over this summary.

14-day withdrawal where applicable

Qualifying distance purchases by consumers in the EU/EEA and Türkiye generally include a 14-day withdrawal period, subject to statutory exceptions and the rules that apply to the specific transaction. Other countries may provide different rights.

How to notify us

Send an unambiguous notice that you wish to withdraw or return the order and include enough information for us to identify it. Keep evidence that the notice was sent.

Exceptions

Withdrawal rights can be excluded or limited for categories such as clearly personalised or made-to-specification goods and certain sealed/digital products where the applicable law provides an exception. Any product-specific limitation should be disclosed before purchase.

Defective or incorrect goods

A defect or incorrect delivery is handled separately from a change-of-mind return. Contact us with the order number and a description of the problem; mandatory warranty/complaint rights remain unaffected.